TurboProc Scope Support

TurboProc Scope is on the Apple App Store. On your iPhone or iPad, search "TurboProc" in the App Store, or visit turboproc.com/start for a direct link and step-by-step instructions. It runs on iPhone and iPad, on iOS or iPadOS 26.2 or later (on iPhone, it's designed for iPhone 15 Pro and newer).

TurboProc Scope runs on iPhone and iPad with iOS or iPadOS 26.2 or later. On iPhone, it's designed for iPhone 15 Pro and newer. Live sessions use the device camera.

Use the built-in demo. The app ships with a Packaging SOP - Demo and a bundled sample video, so you can see a full analysis without a line, a tripod, or a camera. Tap the SOP tab, open Packaging SOP - Demo, tap Save, then tap the red Record button. The demo runs against the bundled clip and produces a real report in about five minutes.

Open the SOP tab and create or open the procedure you want to study (a procedure is a short list of steps, each with a visible ending condition). Tap Save; the app preprocesses the steps for a few seconds and the procedure becomes your active SOP, with a Ready badge on the home screen. Position your phone to capture the workstation, then tap the large red Record button. The AI watches each step and locks in its duration as it completes; tap Stop when the cycle is done. The report appears in the Reports tab. Your video and the per-step analysis stay on your device. (See the privacy policy for the limited, anonymous subscription and usage data the app does send to TurboProc.)

After you save or edit an SOP, TurboProc Scope preprocesses it in the cloud to write the per-step guidance the real-time detector uses. While that runs, the SOP shows Needs AI; it usually clears in a few seconds and turns to Ready. If it stays longer than a minute, check your internet connection, then open the SOP and tap Save again to retry.

Almost every detection issue comes down to step wording. Make the step's ending condition describe a state you could see in a single freeze-frame ("Box top closed"), use concrete objects and action verbs, and keep steps atomic. If a step is genuinely hard to describe in words, use Training Mode to capture a reference photo of its finished state. After editing, you don't need to re-shoot: set the SOP's input to Recorded Video and re-run the same clip to test your changes. While a session is live, you can always tap the Step button to advance manually.

Training Mode teaches the AI what each step's finished state looks like by capturing one reference photo per step. Open an SOP, tap Training Mode, perform each step, and tap the Step button at the moment it's complete to capture the reference. A trained SOP detects those steps by matching live frames against your photos, which is the most reliable detection available. Use it for steps whose completion is hard to put into words.

You set the input mode on the SOP detail screen. Live Camera records and analyzes the procedure in real time, the normal mode for studying work on your line. Recorded Video replays a session you captured earlier and analyzes it, which is ideal for re-running the same footage after you've tightened an SOP, or for analyzing a clip captured by someone else.

Up to 30 minutes. A session auto-stops at that limit, finalizes the report, and shows Session Timed Out. For longer procedures, split the work into multiple SOPs or sessions and combine them with Executive Analysis (see below).

It's a heat warning. During a long capture, the iPhone's camera and 4K video encoder generate heat, and when the device starts running warm TurboProc Scope shows a small orange thermometer next to the recording badge. It's only a heads-up — recording and step detection keep running normally. Think of it like a car's temperature light: nothing has gone wrong, but the device is warming and now is a good time to finish the cycle or take a cooling step.

If the device keeps heating to the point where iOS would otherwise shut the camera off mid-recording, TurboProc Scope stops the session itself first — it keeps everything captured up to that moment and still generates the report, so you never lose your work. While the device is hot it won't auto-restart. You'll see a Device Overheated message with cooldown tips; if the phone got hot enough that the app closed before you could read it, the same tips reappear the next time you open the app.

To keep a long run cool and avoid the warning (and the auto-stop):

• Don't charge while recording — charging adds heat.
• Lower capture resolution to 1080p (Settings → Camera) — 4K encoding is the single biggest heat source.
• Use Wi-Fi instead of cellular/5G where you can — the cellular radio runs warm.
• Improve airflow — take the phone out of a thick or insulating case, keep it out of direct sunlight, and point a fan at it for back-to-back runs.
• Let the device cool between cycles — if you use Auto-restart to capture several runs in a row, give it a short break to shed heat.

The auto-stop is a rare, last-resort safeguard: in our worst-case testing the device warmed enough to show the thermometer but never got hot enough to force a stop, and most sessions never show it at all.

Yes. Turn on Auto-restart on the SOP detail screen and a new session begins automatically after each normal completion, handy for capturing a cohort of runs to feed an ROI analysis.

The AI parts need a connection. Saving or editing an SOP requires connectivity (preprocessing runs in the cloud), and live step detection sends individual frames to the cloud as the session runs. If you lose connection mid-session, the video keeps recording locally and detection resumes when you're back online; you can also tap Step to advance manually in the meantime.

A summary card (total duration and step count), a per-step duration bar chart, a proportional timeline, the embedded session video, the list of detected steps (with how each was detected), and ranked recommendations with the engineering reasoning behind each one. When your SOP includes time estimates, the chart shows estimated-vs-actual bars and a variance threshold stepper (default ±30%, adjustable 5%–50%); steps that drift beyond the threshold are highlighted as deviations.

Run the same SOP at least twice, then in the Reports tab tap ROI Analysis (top right), select two or more reports of the same SOP, and tap Generate Executive Report. The Executive Analysis shows the cohort's median pace per step and the cycle time you'd recover if every run hit the median, which is the basis for a throughput and cost case. Reports must come from the same SOP.

TurboProc Scope has no account and no sign-in, and the app sends TurboProc no personally identifying information. Your SOP content, session video, and the per-step analysis all stay on your device; TurboProc never receives them. What the app does send is anonymous and does not identify you: a randomly generated install identifier (also used as the Apple subscription token), an attribution code if you arrived through one of our links, your subscription status (handled by Apple), and coarse, non-content usage events such as opening the app or creating a report. To produce an analysis, the SOP text, selected still frames, and step timing are sent to Google Gemini and are not retained after the request. If you entered your name and work email on turboproc.com, that contact detail comes from the website form, not the app. For the full breakdown, see our privacy policy.

Yes. Turn on Settings → Privacy → Blur Faces. Faces are detected and blurred on-device before any frame is sent to Google for analysis (decided at the moment a session starts) and before a session video is saved to Photos. The original recording kept inside the app stays unblurred so you can still review it. Combine this with your site's normal consent practices when you film operators.

That depends on your facility's policies. TurboProc Scope records video only when you explicitly start a session; there is no background recording, and all video stays on your device. You are responsible for complying with any facility recording policies, union agreements, or local regulations that apply to your workplace.

The app stores everything on your device and creates no TurboProc account, so there is nothing on our servers tied to your app usage to delete. To erase what is on the device, delete the app (press and hold the icon, then Remove App → Delete App) or use Settings → Data Management → Reset All Data. Separately, if you signed up on turboproc.com, we hold the contact details you entered there, keyed to your email; to remove that record, see turboproc.com/delete-account or email us from that address. We process deletion requests within 30 days.

TurboProc Scope is available on the App Store. The app meters AI Optimization Reports, the analyses it generates from your sessions, and starts with a trial: a one-time welcome allowance so you can try it on a real procedure. After the trial, a subscription keeps the reports coming: FAST raises the monthly limit, and FASTER makes it unlimited. Reports beyond your plan's allowance are still saved on your device but stay locked until you subscribe or upgrade. Subscription pricing is displayed in the App Store and inside the app before purchase.

FAST and FASTER are auto-renewable subscriptions billed by Apple, so you manage them in your Apple ID settings: on your iPhone, open Settings → [your name] → Subscriptions, choose TurboProc, and upgrade, downgrade, or cancel. Cancellation stops the next renewal; you keep your paid tier through the end of the current billing period. If you replace or restore a device, open the subscription screen in the app and tap Restore Purchases to re-activate your plan. If a renewal payment fails, Apple gives you a short grace period during which your paid features keep working while you update your payment method.

First, re-launch the app. Most crashes are one-time events tied to a specific edge case, and re-launching clears them. If it keeps happening, send it to us so we can fix it: email mktg@turboproc.com, or tap Settings → Feedback and choose Bug Report. Include:

• What you were doing when it happened (e.g., "I tapped Stop while recording a cycle on the filling station").
• Your device model and iOS/iPadOS version (Settings → General → About).
• The TurboProc build number (Settings → About).
• A screenshot or screen recording, if you have one.

If the app is stuck in a confusing state after an update or a lot of test data, Settings → Data Management → Reset All Data returns it to a clean state. That erases all SOPs, sessions, reports, and recordings on the device and can't be undone, so export any PDFs worth keeping first.

A black preview usually means camera access was denied or the camera is still initializing. Grant access in iOS Settings → TurboProc → Camera, then back out of the session and re-enter. If the red Record button does nothing, make sure an SOP is selected and showing Ready (not Needs AI) on the home screen.

TurboProc Scope ends a session early when the iPhone gets hot enough that continuing could let iOS cut the camera off mid-recording. Stopping first protects both the device and your capture — the recording up to that point is kept and the report is still generated, so nothing is lost. Let the phone cool down, then follow the on-screen tips before the next run: don't charge while recording, drop to 1080p (Settings → Camera), prefer Wi-Fi over cellular, and improve airflow (remove a thick case, keep it out of direct sun). The orange thermometer that appears earlier in a session is the advance warning that this is coming — see "What's the orange thermometer icon…" under Sessions above.

Reply to any email you've received from us with the word "unsubscribe" in the subject or body, or email mktg@turboproc.com directly and we'll remove you immediately. Transactional emails (account confirmations, replies to things you asked us) are not affected.

Your feedback is the most valuable input we have. Email mktg@turboproc.com or use the in-app Feedback tab (it opens an email with your category prefilled). Describe what you tried, what you expected, and what happened or was missing. We read and discuss every message.