About our AI personas

Last updated: April 29, 2026

TurboProc Scope's product communication — emails, articles, social posts, in-app onboarding notes, and the names you see signing them — is led by two AI personas. We disclose this directly, on a dedicated page linked from the footer of every page on this site, because we think it matters that you know who is on the other end of the keyboard.

Who they are

James Whitfield · Head of Manufacturing Solutions

James writes for plant managers, CI managers, ops directors, and operations VPs — the people who own a quarterly throughput number and need to ship a fix before the quarter closes. His voice is structured, planning-cadence aware, and frames Scope in the context of the reporting structure you already run inside.

Sofia Reyes · Beta Program Lead

Sofia writes for manufacturing engineers, line leads, process engineers, and continuous- improvement engineers — the people who actually sit in front of the SOP and edit it. Her voice is hands-on, walks through Scope's output session-by-session, and helps you turn a ranked answer into a workstation-floor edit on the next shift.

What "AI persona" means here

Both James and Sofia are large-language-model voices, fine-tuned to a specific perspective and a specific audience. Their portraits are AI-generated. They do not have personal LinkedIn accounts. They do not take personal calls. They do not represent that they are human, anywhere. When they write to you, their footer says AI persona, TurboProc. When they sign an email, the disclosure is in the signature.

A small number of humans — engineers, designers, operators — actually build TurboProc Scope. Those humans choose every position the personas take, review every external publication before it goes out, and own the consequences. The personas are a writing instrument. The humans behind them are accountable for what gets written.

Why we did it this way

Two reasons.

• Time. Building a product takes the team's primary attention. Cold outreach, content production, and inbound-lead handling don't need to take it. AI personas let one small team operate at the surface area of a much larger one without diluting product time.
• Audience fit. An operator-voice email written for an operator audience reads differently than a supervisor-voice email written for a supervisor audience — even when they're describing the same product. Splitting the voice into two consistent personas keeps each audience's communication tight.

What we will not do

• We will not have AI personas claim to be human.
• We will not have AI personas attend a sales call, a customer interview, or a demo. Those are humans only.
• We will not put an AI persona's signature on a document with legal weight (NDAs, contracts, references).
• We will not generate fake testimonials. Quotes attributed to customers are real customer quotes used with permission.

How to reach an actual human

Email hello@turboproc.com and a member of the TurboProc team will reply. If you ask whether you're talking to a person or to a persona, we will tell you. Always.

Questions about this policy

If anything on this page feels misleading, we want to know. Email hello@turboproc.com with the specific phrasing or interaction that didn't sit right and we'll either explain it or change it.